FAQ

General Questions

What makes your products different from others on the market?

Our products are handcrafted in small batches using high-quality, natural ingredients. We don't use harsh chemicals, synthetic fragrances, and unnecessary additives, focusing on pure, effective formulations that nourish your skin and body.

Are your products always the same, or do they vary?

Since we use natural ingredients, slight variations in colour, texture, or scent can occur between batches. This is completely normal and doesn’t affect the quality or effectiveness of the product. Unlike mass-produced skincare, our small-batch approach ensures you’re getting fresh, carefully crafted products every time.

My balm is harder than usual. Is that normal?

Yes! Because we use natural butters and waxes without artificial softeners, the texture of your balm can change depending on the temperature. In colder weather, the balm may feel firmer. Simply warm a small amount between your fingers, and it will soften for easy application.

How do I use the balm?

Scoop out a small amount using clean fingers or a spatula. Warm it between your hands until it melts, then massage it into your skin. A little goes a long way! For best results, apply to clean, dry skin.

Are your products suitable for sensitive skin?

Many of our products are formulated with sensitive skin in mind, using gentle, nourishing ingredients. However, as everyone's skin is different, we always recommend doing a patch test before using a new product.

Why is patch testing important?

Even natural ingredients can cause reactions in some individuals, especially essential oils. To perform a patch test, apply a small amount of the product to the inside of your wrist or elbow and wait 24 hours. If no irritation occurs, the product should be safe for use. If you experience redness, itching, or discomfort, discontinue use immediately.

Are your products safe for people with allergies?

Our products contain natural ingredients, including essential oils, nut-based oils, and botanicals. If you have known allergies, please check the full ingredient list before purchasing. Some essential oils can trigger sensitivities, so we always recommend patch testing first. If you have severe allergies, consult a healthcare professional before use.

Can I use these products on my baby?

Some of our products are gentle enough for babies, such as our Protect & Soothe Balm, which is designed for delicate skin and nappy rash. However, not all essential oils are suitable for infants, so please check the product descriptions carefully. If in doubt, consult a doctor or do a patch test before using any new product on your baby.

Do you use preservatives in your products?

We use natural preservatives where necessary, such as vitamin E and essential oils, to extend shelf life. Products containing water or aloe vera may have additional preservation methods to ensure safety and prevent bacteria growth.

Are your products vegan and cruelty-free?

We do have a variety of vegan-friendly products, except for those that contain beeswax or honey. We never test on animals and only source ingredients from ethical suppliers.

How should I store my products?

Store balms, butters, and oils in a cool, dry place away from direct sunlight. Natural products may soften in warm conditions but will return to normal when cooled. If your product melts, simply place it in the fridge to solidify again without affecting its quality.

Product-Specific Questions

How do I use the Magnesium Spray?

Spray directly onto the skin and massage in. Some tingling may occur initially, which is normal and should subside with regular use. Avoid applying to broken or freshly shaved skin.

How often should I use the Scar Balm?

For best results, apply 2–3 times daily to clean skin. Gently massage in to improve absorption and circulation.

Can I use the Anti-Aging Face Oil if I have oily skin?

Yes! Our blend of lightweight oils, including jojoba and castor oil, helps balance the skin's natural oil production without clogging pores.

Will the Beard Balm make my beard greasy?

No, our beard balm is designed to condition and style your beard without leaving a greasy residue. Use a small amount and work it through evenly for a healthy shine.

What’s the difference between the Beard Balm and Beard Oil?

Beard Balm provides conditioning and light hold for styling, while Beard Oil deeply hydrates and softens both the beard and the skin underneath.

Can I use the Hair Serum on my scalp?

Yes! Our Hair Serum contains nourishing ingredients like rosemary essential oil and jojoba oil, which support scalp health and encourage hair growth.

Can I use the Lip Balm if I have sensitive lips?

Yes, our lip balms are made with gentle, moisturizing ingredients like beeswax, coconut oil, and shea butter. However, if you have allergies to essential oils, check the ingredients before use and do a patch test if unsure.

Ordering & Shipping

Do you offer international shipping?

We currently ship within the UK. If you're outside these areas, please contact us to check availability.

How long will it take to receive my order?

Orders are typically processed within 2-5 working days and shipped via evri. You will receive tracking details once your order has been dispatched.

Do you accept returns?

Due to the nature of our products, we cannot accept returns. However, if you experience any issues with your order, please reach out to us, and we'll do our best to resolve it.

Pregnancy & Skincare

Can I use your products during pregnancy?

Many of our products contain gentle, nourishing ingredients that can be beneficial during pregnancy. However, some essential oils are best avoided during pregnancy, especially in the first trimester. If you're pregnant or breastfeeding, we recommend consulting your doctor or midwife before using products with essential oils.

Can I use your Magnesium Spray while pregnant?

Magnesium can be beneficial during pregnancy, as it helps with muscle relaxation, sleep, and leg cramps. However, some women may experience skin sensitivity to magnesium oil. We recommend doing a patch test first and consulting with your healthcare provider if unsure.

Is your Protect & Soothe Balm safe for babies?

Yes! Our Protect & Soothe Balm is designed for delicate skin, making it ideal for nappy rash, dry patches, and overall skin protection. It contains gentle, baby-safe ingredients like shea butter, coconut oil, and lavender essential oil.

Can I apply the Scar Balm to my stretch marks?

Yes! Our Scar Balm is formulated with rosehip oil, frankincense, hyssop, and lavender tea tree, all known for their skin-repairing and regenerative properties. While it’s designed for scars, it can also be beneficial for stretch marks, helping to hydrate, improve elasticity, and support skin healing. For best results, massage a small amount into the affected area twice daily. Consistency is key, as natural products work gradually over time.

Are your balms and oils safe for stretch marks?

Yes! Our body butters and oils contain deeply hydrating ingredients like shea butter, cocoa butter, and vitamin E, which can help keep the skin soft and supple as it stretches. Regular application can support elasticity and minimize the appearance of stretch marks.

Product Testing & Safety Disclaimer

At Absolutely Balmy, we are committed to creating high-quality, handcrafted skincare using natural ingredients. Our products are made in small batches and tested by us, friends, and family to ensure they are safe and effective. However, they have not been formally tested in a laboratory or evaluated by regulatory bodies.

Since everyone's skin is different, we strongly recommend performing a patch test before using any new product, especially if you have sensitive skin or allergies. If irritation occurs, discontinue use immediately.

Additionally, while we carefully select ingredients known for their skin-loving benefits, our products are not intended to diagnose, treat, cure, or prevent any medical condition. If you have specific skin concerns or medical conditions, please consult a healthcare professional before use.

What is your refund policy?

Due to the handcrafted, small-batch nature of our products, we do not offer refunds unless a product is defective. If you receive an item that appears damaged or compromised, please contact us using the form on our contact page within 14 days of receipt. We'll work with you to resolve the issue promptly.

Remember that natural variations in color, texture, or scent between batches are normal and not considered defects. We take great care in creating high-quality products, and we're committed to ensuring you're completely satisfied with your Absolutely Balmy experience.