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Privacy Policy/Terms & Conditions

Privacy Policy
Effective Date: 16/02/2025

Absolutely Balmy ("we," "us," or "our") operates absolutelybalmy.co.uk and values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our store.

1. Information We Collect

We do not collect any personal information beyond what is necessary to process orders through our store, which is powered by Big Cartel. Any personal data you provide (such as name, email address, shipping address, and payment details) is collected and processed by Big Cartel in accordance with their privacy policy.

2. How Your Information is Used

Your information is used solely for processing and fulfilling your orders, including:

  • Confirming and shipping your order

  • Providing customer support

  • Handling refunds or order issues

3. Third-Party Services

We do not share your information with third parties except as necessary for order fulfillment and payment processing. Big Cartel and their payment partners handle all transactions securely. You can review Big Cartel’s Privacy Policy here to understand how they manage your data.

4. Data Security

We take reasonable precautions to protect your data. However, as all transactions and personal data processing occur through Big Cartel, we rely on their security measures to keep your information safe.

5. Your Rights

You have the right to request access to, update, or delete any personal data stored by Big Cartel. To do so, please contact Big Cartel directly or reach out to us using the form on the contact page.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

If you have any questions about this policy, please contact us using the form on the contact page.

7. Refund Policy

Refunds are not applicable for any purchases made through our store unless the product is deemed defective. If you receive a defective item, please contact us using the form on the contact page within 14 days of receipt to initiate the refund process.

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